Terms of service
NELO · LEGAL
Terms of
Service.
These Terms govern your use of nelowear.com and purchases made from Nelo. We've organized them into clear sections so you can find the information you need more easily.
Welcome to NELO. These Terms of Service ("Terms") govern your use of nelowear.com (the "Site") and any purchase you make with us.
By accessing or using our Site, you agree to be bound by these Terms. If you do not agree, please do not use the Site.
ABOUT
About Nelo
NELO is operated by Nelogroup Inc., a Canadian company headquartered in Mississauga, Ontario, Canada.
Questions about these Terms can also be submitted through the message form in the Legal & Contact section below.
ELIGIBILITY
Using Nelo
You must be at least 18 years old, or the age of majority in your jurisdiction, to place an order on our Site.
By using the Site and placing an order, you confirm that you meet this requirement.
SHOPPING AT NELO
Products &
Pricing
Product Availability
All products are subject to availability. We reserve the right to limit quantities on any item, including pre-order and limited-run pieces.
Prices
Prices are displayed in the currency shown on the Site or at checkout and may change without notice.
The price applicable to your purchase will be the price shown when you complete checkout, subject to corrections for genuine pricing or technical errors where permitted by law.
Product Representation
We make reasonable efforts to display product colours, measurements, materials, images, and other details accurately.
Slight variations may occur because of screen settings, photography, lighting, manufacturing tolerances, or other factors.
ORDERS & PAYMENT
When You
Place an Order.
Order Acceptance
By placing an order, you're making an offer to purchase the products in your order.
We may accept or decline an order where permitted by law, including in cases involving suspected fraud, payment issues, pricing errors, stock discrepancies, or other legitimate operational concerns.
Payment
Payment is processed securely at checkout using the payment methods available to you at the time of purchase.
Pre-order products may be subject to additional timing and payment terms disclosed on the applicable product or pre-order page.
Order Cancellation
We may cancel or refuse an order where permitted by applicable law.
If an order is cancelled after payment has been collected, any refund due will be returned using the applicable payment method.
SHIPPING & RETURNS
Getting It to You.
And Sending It Back.
Shipping & Delivery
Shipping timelines, delivery estimates, tracking information, and related terms are outlined in our Shipping & Returns policy.
Delivery estimates are not guaranteed and may be affected by carrier delays, weather, customs, holidays, or other factors outside our reasonable control.
View Shipping & Returns →Returns & Refunds
Eligible purchases may be returned in accordance with the return requirements, timelines, exclusions, and refund procedures described in our Shipping & Returns policy.
By making a purchase, you agree to the applicable return and refund terms, subject to any rights provided to you by law.
View Return Terms →USING OUR SITE
Content,
Conduct & Services.
Intellectual Property
Content created or owned by Nelo on this Site—including Nelo logos, branding, original designs, product photography, graphics, and text—is protected by applicable intellectual property laws.
You may not reproduce, distribute, modify, publish, commercially exploit, or otherwise use Nelo-owned content without appropriate authorization.
User Conduct
You agree not to:
- Use the Site for any unlawful purpose.
- Attempt to gain unauthorized access to systems, accounts, or data.
- Interfere with the security, operation, or functionality of the Site.
- Submit false, fraudulent, or misleading information when placing an order or communicating with us.
- Use automated systems in a manner that materially disrupts the Site or its services.
Third-Party Links & Services
Our Site may contain links to third-party websites or use third-party services such as ecommerce infrastructure, analytics providers, payment providers, shipping carriers, and other service providers.
Third-party services may be governed by their own terms, policies, and practices. To the extent permitted by law, Nelo is not responsible for independently operated third-party websites or services that we do not control.
LIABILITY & WARRANTIES
Important
Legal Terms.
Limitation of Liability
To the fullest extent permitted by applicable law, Nelo will not be liable for indirect, incidental, special, or consequential damages arising from your use of the Site or products purchased through it.
To the fullest extent permitted by law, Nelo's aggregate liability relating to a particular purchase will not exceed the amount paid for the applicable order.
Nothing in these Terms excludes, restricts, or limits liability or consumer rights that cannot lawfully be excluded, restricted, or limited.
Disclaimer of Warranties
Except for warranties or protections that cannot be excluded under applicable law, the Site and products are provided subject to the terms and information made available at the time of purchase.
Nothing in these Terms is intended to waive any mandatory warranty, remedy, or consumer-protection right available to you under applicable law.
LEGAL & CONTACT
Governing Law,
Updates & Contact.
Governing Law
These Terms are governed by the laws of the Province of Ontario and the applicable federal laws of Canada, without regard to conflict-of-law principles.
This provision does not deprive you of any mandatory consumer rights or protections that apply to you under applicable law.
Changes to These Terms
We may update these Terms from time to time to reflect changes to our business, services, legal obligations, or practices.
The updated version will be posted on this page with a revised "Last Updated" date.
Your continued use of the Site after updated Terms become effective constitutes acceptance of those Terms to the extent permitted by applicable law.
Contact Us
Questions about these Terms?
Nelogroup Inc.
Mississauga, Ontario, Canada
SEND US A MESSAGE
Questions about our Terms?
Send your question directly to the Nelo team. Please provide enough detail for us to understand what you need help with.
NELO
Clear Terms.
Better Shopping.
We want the rules around shopping with Nelo to be as understandable as possible.