PRE-ORDER WITH NELO

Reserve Your Favourite Styles Before They're Gone

At NELO, we believe great essentials are worth the wait. Our pre-order program allows you to secure upcoming releases before they officially arrive, ensuring you never miss out on limited colours, popular sizes, or new collections.

Why Pre-Order?

Secure Your Size

Popular sizes often sell out quickly. Pre-ordering guarantees your preferred size before inventory becomes available.

Access New Releases First

Be among the first to receive our newest collections, colours, and exclusive launches.

Limited Production Runs

We intentionally produce in smaller quantities to maintain quality and reduce unnecessary waste.

Shop With Confidence

Your order is reserved specifically for you, giving you peace of mind before launch day.

 

How It Works

1. Place Your Pre-Order

Browse eligible products and complete your purchase as normal.

2. We Begin Production

Your item is reserved and prepared for shipment.

3. Receive Shipping Updates

We'll keep you informed throughout the process with email updates.

4. Delivered To Your Door

Once inventory arrives, your order ships immediately.

Estimated Delivery Timeline

Most pre-order items ship within:

2–6 Weeks

Specific shipping estimates can be found on each product page.

Please note that timelines may vary depending on production schedules and demand.

 

Frequently Asked Questions

When will I be charged?

Payment is collected at checkout to secure your reservation.

Can I cancel my pre-order?

Yes. Pre-orders may be cancelled before fulfillment begins. Contact our support team for assistance.

Can I order in-stock and pre-order items together?

Yes. Depending on the order, items may ship separately to ensure the fastest delivery possible.

Will I receive updates?

Absolutely. We provide updates throughout the pre-order process so you always know the status of your order.

What happens if there is a delay?

If unexpected delays occur, we will notify you immediately and provide an updated shipping estimate.

A Note From NELO

We created NELO to offer thoughtfully designed essentials that combine softness, comfort, confidence, and timeless style. Our pre-order model helps us focus on quality, reduce excess production, and bring you pieces you'll love for years to come.

Thank you for being part of the NELO journey.