Security

SECURITY AT NELO

Secure Shopping.
Clear Responsibility.

Nelo is built on Shopify, using secure ecommerce infrastructure to help protect customer information, payments, and checkout activity.

01

Secure Checkout

Nelo checkout is powered by Shopify, using secure infrastructure designed for ecommerce transactions.

02

Encrypted Connections

Connections to our Shopify storefront are protected using secure TLS encryption.

03

PCI-Compliant Platform

Shopify maintains PCI compliance for stores using its platform and checkout infrastructure.

OUR PLATFORM

Built on Shopify

Nelo operates on Shopify, a commerce platform used to manage our online storefront, checkout, and order processing.

Shopify provides the technical infrastructure that supports secure connections, payment processing, and platform-level security controls.

Nelo does not manually collect or store complete payment card details. Payment information is handled through supported secure payment systems during checkout.

CUSTOMER INFORMATION

We Take Privacy
Seriously.

We only use customer information for legitimate business purposes such as processing orders, providing support, managing returns, improving our services, and communicating where permitted.

For more information about how personal information is collected and used, please review our Privacy Policy.

View Privacy Policy →

RESPONSIBLE DISCLOSURE

Found a Security Issue?

If you believe you've identified a security issue affecting nelowear.com, please report it responsibly.

When investigating a potential issue, please avoid:

  • Accessing, modifying, downloading, or exposing customer data.
  • Disrupting Nelo, Shopify, or third-party services.
  • Denial-of-service or high-volume automated testing.
  • Social engineering, phishing, or impersonation.
  • Testing systems or accounts you do not own or control.

Please provide enough information for our team to understand and review the issue, including the affected page or feature, steps to reproduce it, and any relevant screenshots.

SECURITY REPORTING

Report a Concern

If you believe there is a security issue involving Nelo, contact us and clearly identify your message as a security report.

Contact Nelo

Security Is a Shared Responsibility.

We work to operate Nelo responsibly while relying on Shopify and our trusted service providers for the secure infrastructure that powers our store.